Warranty & Faults Warranty covers faults that develop within the first 12 months of use. Warranties cover manufacturing faults but not damage caused by wear and tear. Please email Liza@boot-bag.com if you experience any issues with your boot-bag or any other product purchased via this website.

Acceptance Period

We operate a no quibble 14 day return policy from the date goods are received, if you purchase an item via our websites and return it to us unused and it is deemed not have been diminished, we will refund in full including the standard postage costs. Outside this period we deem the goods to have been accepted.

During the 14 day period, the buyer must treat the product and its packaging with care. They will only unpack or use the product to the extent necessary for the purpose of evaluating the nature, characteristics and efficacy of the product. The starting point is that the buyer can only handle and inspect the product in the same way that you would be allowed in a store.

Outside this 14 day period we deem the goods to have been accepted by the buyer.


Return Postage Costs

We only refund postage on goods that are faulty, deemed to be in warranty by the manufacturer or if we send out the wrong item. If you change your mind about a product after receiving it, we will be happy to exchange or refund it within in 14 days of receipt. You as the buyer are responsible for the return postage costs this is inline with the UK consumer contracts regulations 2014 that cover online selling. We will also charge a £6.95 check and re box fee

Once received we will refund in full less the £6.95 check & re box fee to your original payment method including the original standard postage costs.

If you are going to return an item please contact us first to request a returns number so when received we know who the goods are from.

Please call us on 01865 693 063 or email Liza@boot-bag.com to get a returns number and the returns address.